Frequently Asked Questions
Everything you need to know about our physician-grade stem cell skincare.
What makes Calecim Professional different from other skincare brands?
Our products are powered by PTT-6®, a proprietary blend of over 3,000 proteins and growth factors derived from umbilical cord lining stem cells to promote rapid skin rejuvenation.
How long does shipping take for domestic and international orders?
Standard domestic orders are processed within 1-2 business days and typically arrive in 3-5 days. International shipping times vary by location, usually ranging from 7-14 business days.
Can I use Calecim Professional products after a clinical procedure?
Yes, our Professional Serum is specifically designed to be used post-procedure to reduce downtime, redness, and swelling while enhancing the results of treatments like microneedling or lasers.
What is your return and refund policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return authorization.
Are your products cruelty-free and ethically sourced?
Absolutely. Calecim Professional is committed to ethical practices. Our stem cells are ethically sourced and no animals are harmed during our research or manufacturing processes.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.