Returns & Exchanges
At Calecim Professional, we stand behind the efficacy of our stem cell science and want you to be fully satisfied with your skincare results. If you are not completely happy with your purchase, we offer a streamlined return process within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer care team with your order number and the specific reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the products in their original packaging, ensuring that the items are well-protected to prevent damage during transit.
Ship to Calecim
Affix the provided shipping label or use a tracked courier service to send your package back to our international distribution center.
Quality Inspection & Refund
Once our laboratory team verifies the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing